We care about outcomes
We care about outcomes
read the latest client testimonials and case studys
we care about outcomes
Client Case Studies
As ever, the proof is in the pudding! Here are some examples of where we have enabled our customers to not just achieve their desired outcomes; but go above and beyond their expectations of what was possible.
Drawing on our skilled and service-focused experts, we can direct or deliver across the full lifecycle for IT organisations to deliver the required outcomes.
Product Quality Index
Energy Generation
Transforming Operational Efficiency in Airline Software Management
Overview: The airline software company approached us with the challenge [...]
Helping a global aviation software services company improve their IT service quality
Helping a global aviation software services company improve their IT [...]
45 Day Rapid Discovery & Recovery programme
How we provided a 45 Day Rapid Discovery & Recovery [...]
SIAM Discovery – World Leading Media, Insights & Consulting Company
Client Overview Our client is a global data and evidence-based [...]
IT Improvement for The Challenge Network
Client Overview The Challenge is the leading charity for building [...]
IT Insourcing for Family Action
Client Overview Family Action transforms lives by providing practical, emotional, [...]
How to decide what business applications to invest in
If you want some help in working out what [...]
Software Recycling for The Challenge Network
Client Overview The Challenge is the leading charity for [...]
Customer reviews
“We worked with the Harrison team to remedy our Event Management operations.
The team came in and quickly got to grip with our challenges and got us in a place where we are now effectively executing Event Management. This now enables us to embark on our Observability Transformation journey”
Harrison James have played an important role in supporting our major insourcing IT project – which we are in a great position to go live (on time and on budget) at the beginning of July. While doing so, they have regularly gone above and beyond in providing us with an excellent level of customer service and supported us with solutions to any issues we have faced. We have built a close relationship with our Principal Consultant. Thank you.
Harrison James were initially engaged by The Challenge to analyse and provide options around a contract renewal, resulting in a significant year on year saving. Moving on to supporting our service improvement aspirations, they conducted a thorough review of the existing processes and team capabilities before providing a comprehensive report on their findings and recommendations. To help us introduce a technical change management process, they worked with us to write a policy, process and working documents for us to adapt and use. Later, Harrison James assisted us with two RFP processes – one to select a new ITSM tool and the other to select an IT support outsource partner. Throughout our engagement, I had regular calls with our assigned consultant enabling me to use them as a sounding board and advisor in their many areas of expertise, which was hugely beneficial to The Challenge and to me personally.
“We partnered with Harrison James to embark on a Service Management maturity accelerator programme. The scope of the programme comprised of designing and implementing improvements in: ITSM Processes, ITOM Event and Alert Management, SACM along with a consultancy on SIAM. Harrison’s consultants integrated very quickly with our teams and shared their expertise and knowledge rapidly. In execution, considerable progress was made in the engagement, resulting in tangible improvements in our KPI’s”.
Harrison James were primarily engaged in the area of IT Asset Management and delivered for areas within End User Computing as well as central Service Management. As well as providing specialist consultancy on Software Asset Management, they also provided best practice guidance on ITIL Service Management specifically SACM.
Throughout Harrison James’ engagement, they acted professionally and was successful in influencing significant business change in the area of IT Asset Management. Harrison James’ opinion was highly regarded amongst both the consultants peers and senior management; overall, they were and are very credible and personable. Harrison James acted with diligence and sensitivity and was trusted with commercially sensitive data and displayed integrity at all times. Harrison James’ scope meant that they often had to present a difficult or unsettling picture to senior management. They did this perfectly and got the right balance between sometimes un-popular realism and positivity.
The team at Harrison James are a joy to work alongside. The wealth of experience they bring allows us to execute with precision and not shoot in the dark. They think of everything, make sure we have a plan, prepare and there are no hidden surprises. When our teams deploy tooling and integrate with event management solutions, the Harrison James team ensure we land first and immediately start to see the benefits. As they say, it’s all about people, processes and tools that will stick with us long after any project completes.
“I recently worked with the Harrison James team to scope and define a new bespoke SIAM capability
within my new organisation. The team helped me build a broader understanding of my environment and developed a strategic multi-year approach to deploying SIAM practices / capabilities in very short time frame. Throughout the engagement I was impressed by the knowledge and expertise the team showed
and how engaging it was to work with them.”