BlogKat2023-07-07T09:32:39+00:00

news & blog

news & blog

207, 2025

Financial Management – The Most Underrated CIO Lever
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Financial Management – The Most Underrated CIO Lever

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Financial Management – The Most Underrated CIO Lever

By James|2025-07-02T11:05:53+00:002 July 2025|Categories: Blog|Tags: CIO Playbook, Cloud Spend, IT Budgeting, IT Financial Management, IT Leadership, IT Operating Model, ITIL, Service Costing, Vendor Management|0 Comments

ITIL Leadership Playbook – Week 7, Blog 2 "You don’t [...]

3006, 2025

Change Enablement – Why ITIL Must Integrate With Agile & DevOps
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Change Enablement – Why ITIL Must Integrate With Agile & DevOps

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Change Enablement – Why ITIL Must Integrate With Agile & DevOps

By James|2025-06-25T09:47:24+00:0030 June 2025|Categories: Blog|Tags: Agile, Automation, Change Enablement, Change Management, CIO Leadership, Continuous Delivery, DevOps, Digital Transformation, Governance, ITIL|0 Comments

ITIL Leadership Playbook – Week 7, Blog 1 “If Change [...]

2506, 2025

Service Level Management – SLAs Mean Nothing Without Execution
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Service Level Management – SLAs Mean Nothing Without Execution

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Service Level Management – SLAs Mean Nothing Without Execution

By James|2025-06-23T07:40:07+00:0025 June 2025|Categories: Blog|Tags: CIO Playbook, IT Governance, ITIL service management, Service Level Management, SLA execution, SLM leadership, supplier alignment, XLA|0 Comments

TIL Leadership Playbook – Week 6, Blog 2 “Dashboards don’t [...]

2306, 2025

The Service Desk – More Than Just a Ticketing System
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The Service Desk – More Than Just a Ticketing System

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The Service Desk – More Than Just a Ticketing System

By James|2025-06-19T09:24:26+00:0023 June 2025|Categories: Blog|Tags: Command Centre, Digital Experience, IT Leadership, ITIL, ITSM, Major Incidents, Service Desk, SLAs, Supplier Management, XLAs|0 Comments

ITIL Leadership Playbook Series – Week 6, Blog 1 “If [...]

1806, 2025

Capacity & Performance Management – Scaling IT Without Sacrificing Speed
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Capacity & Performance Management – Scaling IT Without Sacrificing Speed

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Capacity & Performance Management – Scaling IT Without Sacrificing Speed

By James|2025-06-12T11:47:27+00:0018 June 2025|Categories: Blog|Tags: Capacity Management, Cloud Cost Control, Consumption Models, Cost of Scale, Demand Forecasting, event management, IT Budgeting, ITIL, Performance Engineering, Service Design, Supplier SLAs|0 Comments

In today’s digital economy, performance isn’t a nice-to-have — it’s [...]

1606, 2025

Availability Management – The ITIL Foundation of Business Continuity
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Availability Management – The ITIL Foundation of Business Continuity

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Availability Management – The ITIL Foundation of Business Continuity

By James|2025-06-16T08:21:14+00:0016 June 2025|Categories: Blog|Tags: Availability Management, Business Continuity, CFIA, CIO Strategy, Incident Management, IT Governance, ITIL, OLA, Service Design, Service Reporting, SLA, Supplier Management, VBF|0 Comments

Most CIOs think availability is a tech problem. It’s not.It’s [...]

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