Blog - Harrison.

2805, 2025

By James|2025-07-17T13:51:04+00:0028 May 2025|Categories: Blog|Tags: Change Management, CIO Leadership, ITIL, Service Readiness, Service Transition|Comments Off on ITIL Service Transition — Managing Change Without Losing Control

Everyone talks about change management. But no one talks about [...]

2605, 2025

By James|2025-07-17T13:51:08+00:0026 May 2025|Categories: Blog|Tags: CIO Strategy, IT Operations, IT Service Management, ITIL, Resilience, Service Design|Comments Off on ITIL Service Design — Architecting for Uptime, Outcomes & Operational Reality

Most CIOs still treat Service Design as a technical exercise [...]

2105, 2025

By James|2025-07-17T13:51:12+00:0021 May 2025|Categories: Blog|Tags: CIO, IT Governance, IT Investment. Business Value, ITIL Execution, ITIL Service Strategy, Leadership, Strategic IT Planning|Comments Off on ITIL Service Strategy – Making IT Investments Count

Too many IT leaders are stuck managing technology. The best [...]

1905, 2025

By James|2025-07-17T13:51:18+00:0019 May 2025|Categories: Blog|Tags: CIO Playbook, Digital Transformation, Enterprise IT, Governance, IT Strategy, ITIL Execution, ITIL Leadership, Operating Model|Comments Off on ITIL in the Enterprise – The Leadership Blueprint

Most CIOs talk about ITIL like it’s a dusty old [...]

805, 2025

By James|2025-07-17T13:51:23+00:008 May 2025|Categories: Blog|Tags: CIO, ITIL|Comments Off on ITIL Is Dead. Long Live ITIL (Execution)

🚀 ITIL Is Dead. Long Live ITIL (Execution). This is [...]

2804, 2025

By James|2025-07-17T13:51:28+00:0028 April 2025|Categories: Blog|Tags: C&CC, CommandandControl, event management, ITIL Service Operations, observability|Comments Off on Observability & Command and Control: The Illusion of Control in Modern IT

"We've got dashboards everywhere." "We saw it coming." "But somehow... [...]

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