news & blog
news & blog
1001, 2025
Enhancing IT Governance Through Service Management Practices
Introduction IT governance is often seen as a rigid framework [...]
301, 2025
Adopting Agile and DevOps for Better ITSM Integration
Introduction Agile and DevOps have reshaped software development and IT [...]
2012, 2024
The Role of Data and Analytics in IT Service Management
Introduction In IT Service Management (ITSM), data is more than [...]
1212, 2024
Prioritising Employee Experience in ITSM: A Competitive Advantage
Introduction: Employee experience is no longer a "nice-to-have"—it's a critical [...]
212, 2024
Enterprise Service Management (ESM) Beyond IT: A Blueprint for Organisational Efficiency
Introduction Enterprise Service Management (ESM) is no longer confined to [...]
2611, 2024
Embracing AI and Automation in Incident Management: The Future is Now
Introduction In the rapidly evolving landscape of IT Service Management [...]