Problem Management – The Missing Link in IT Stability
Most organisations treat incidents like sparks to put out. But [...]
Continual Service Improvement – The Discipline Most IT Leaders Talk About… But Rarely Do
Every CIO will tell you they're committed to continual improvement. [...]
ITIL Service Design — Architecting for Uptime, Outcomes & Operational Reality
Most CIOs still treat Service Design as a technical exercise [...]