Case Study: From One Practice Review to $5M in Savings
How a Free Incident Management Assessment Uncovered Enterprise-Wide IT Gaps [...]
SIAM: The Make-or-Break of Multi-Vendor IT
Why Your Integrator Might Be the Most Important Supplier You [...]
Change Isn’t Risk – It’s the Business Growth Engine
Introduction Change Enablement is one of the most misunderstood ITIL [...]
The A of SACM: Why Asset Management Breaks SAM Before It Starts
Everyone loves to talk about Software Asset Management (SAM). It’s [...]
The Service Desk – More Than Just a Ticketing System
ITIL Leadership Playbook Series – Week 6, Blog 1 “If [...]
Problem Management – The Missing Link in IT Stability
Most organisations treat incidents like sparks to put out. But [...]
Incident Management – Proactive, Not Reactive Leadership
Most CIOs think they’ve nailed incident management. They’ve got SLAs. [...]