Sustaining Success: Navigating the Post-Launch Phase of SIAM

By Published On: 29 January 2024

Embarking on a Service Integration and Management (SIAM) journey is an achievement for any organisation. However, the true measure of success lies in how well you navigate the post-launch phase. In this blog post, we will explore essential strategies to keep the momentum going and ensure the ongoing success and maturity of your SIAM implementation.

Create a Clear Roadmap with Maturity Milestones

The journey doesn’t end on the go-live date; in fact, it’s just the beginning. To sustain the momentum, develop a clear roadmap with well-defined maturity milestones. This roadmap provides your team with a structured path forward, driving continuous improvement and evolution. Align the team’s efforts toward these milestones to ensure everyone is moving in the same direction.

Ensure Team Understanding and Alignment

Team and supplier engagement are the cornerstones of a successful SIAM journey. It’s crucial that your team comprehends the goals and objectives of the SIAM implementation. Foster an environment of transparency and communication to keep everyone aligned with the overarching vision. Regularly communicate the benefits and impact of SIAM to maintain enthusiasm and commitment.

Celebrate Success and Embrace Failure

In IT service management, celebrating success and learning from failures are equally important. Establish a culture that not only acknowledges achievements but also embraces failures as opportunities for growth. By openly addressing challenges, your team can adapt and improve, ensuring a resilient and continuously evolving SIAM framework.

Capture and Own Improvement Opportunities

Every project presents opportunities for improvement. Ensure that your team actively captures and owns these opportunities to drive ongoing maturity. Implement a system to document and prioritise improvement suggestions, fostering a culture of continuous enhancement. It’s the cumulative effect of 1% improvements that will propel the long-term success of your SIAM implementation.

Provide Protected Time for Improvement Activities

Commitment to improvement requires dedicated time and resources. Demonstrate your organisation’s commitment by providing protected time for improvement activities. This sends a clear message that enhancing the SIAM framework is not just a priority but a continual process. Encourage your team to invest time in refining processes, addressing pain points, and exploring innovative solutions.

Encourage Feedback from Everyone

Feedback is a valuable asset in the journey of continuous improvement. Solicit feedback from all possible sources: suppliers, users, customers, and your SIAM team. An inclusive feedback loop helps identify blind spots and areas for improvement that may have been overlooked. By fostering a culture of open communication, you empower your team to adapt to evolving challenges and proactively address them.

Navigating the Ongoing Journey

In the realm of SIAM, success is not a one-time achievement but an ongoing commitment to growth and improvement. By creating a clear roadmap, ensuring team understanding and alignment, celebrating successes and learning from failures, capturing improvement opportunities, providing dedicated time for enhancements, and encouraging feedback from all stakeholders, you can sustain the momentum of your SIAM implementation. Embrace the journey beyond the go-live date, and watch your SIAM framework evolve into a resilient and adaptive solution that aligns seamlessly with your organisation’s goals.

Not yet started your SIAM journey? Harrison can help. 

We work with organisations to develop the business case to either implement or improve a SIAM eco-system. We can support across the whole lifecycle:

  • Strategy
  • Design/Operating Model
  • Supplier selection
  • Integrated process and capability development
  • Recruiting and establishing the team
  • Supplier on and off boarding
  • Governance
  • Transition
  • Continuous Improvement and ongoing maturity roadmap

Check out our SIAM Services


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