Continual Service Improvement – The Discipline Most IT Leaders Talk About… But Rarely Do
Every CIO will tell you they're committed to continual improvement. [...]
Service Operation – Running IT Like a High-Performance Machine
Most CIOs think they’re “running” IT — but are they [...]
ITIL Service Transition — Managing Change Without Losing Control
Everyone talks about change management. But no one talks about [...]
ITIL Service Design — Architecting for Uptime, Outcomes & Operational Reality
Most CIOs still treat Service Design as a technical exercise [...]
ITIL Service Strategy – Making IT Investments Count
Too many IT leaders are stuck managing technology. The best [...]
ITIL in the Enterprise – The Leadership Blueprint
Most CIOs talk about ITIL like it’s a dusty old [...]
ITIL Is Dead. Long Live ITIL (Execution)
🚀 ITIL Is Dead. Long Live ITIL (Execution). This is [...]
Observability & Command and Control: The Illusion of Control in Modern IT
"We've got dashboards everywhere." "We saw it coming." "But somehow... [...]