Information Security Management – Why ITIL Security Practices Must Align With Business Protection
“If your security is buried in a policy document, your [...]
Risk Management – ITIL’s Role in Strategic IT Risk Reduction
ITIL Leadership Playbook – Week 8, Blog 1 “CIOs are [...]
Financial Management – The Most Underrated CIO Lever
ITIL Leadership Playbook – Week 7, Blog 2 "You don’t [...]
Change Enablement – Why ITIL Must Integrate With Agile & DevOps
ITIL Leadership Playbook – Week 7, Blog 1 “If Change [...]
Service Level Management – SLAs Mean Nothing Without Execution
TIL Leadership Playbook – Week 6, Blog 2 “Dashboards don’t [...]
The Service Desk – More Than Just a Ticketing System
ITIL Leadership Playbook Series – Week 6, Blog 1 “If [...]
Capacity & Performance Management – Scaling IT Without Sacrificing Speed
In today’s digital economy, performance isn’t a nice-to-have — it’s [...]
Availability Management – The ITIL Foundation of Business Continuity
Most CIOs think availability is a tech problem. It’s not.It’s [...]
Problem Management – The Missing Link in IT Stability
Most organisations treat incidents like sparks to put out. But [...]
Incident Management – Proactive, Not Reactive Leadership
Most CIOs think they’ve nailed incident management. They’ve got SLAs. [...]