The A of SACM: Why Asset Management Breaks SAM Before It Starts
Everyone loves to talk about Software Asset Management (SAM). It’s [...]
Availability Management – The ITIL Foundation of Business Continuity
Most CIOs think availability is a tech problem. It’s not.It’s [...]
Problem Management – The Missing Link in IT Stability
Most organisations treat incidents like sparks to put out. But [...]
Continual Service Improvement – The Discipline Most IT Leaders Talk About… But Rarely Do
Every CIO will tell you they're committed to continual improvement. [...]
ITIL Service Design — Architecting for Uptime, Outcomes & Operational Reality
Most CIOs still treat Service Design as a technical exercise [...]