Incident Management – Proactive, Not Reactive Leadership
Most CIOs think they’ve nailed incident management. They’ve got SLAs. [...]
ITIL Service Strategy – Making IT Investments Count
Too many IT leaders are stuck managing technology. The best [...]
ITIL Is Dead. Long Live ITIL (Execution)
🚀 ITIL Is Dead. Long Live ITIL (Execution). This is [...]