Option A: Outsourced SIAM
Benefits
- It shifts multi-supplier performance risks away from the IT organisation while making the SIAM provider accountable and responsible
- The SIAM provider can be made to comply to financial and performance expectations in line with agreed statements of work including the
stated performance service level agreements - It allows the customer to leverage the process management capability and best practices of an experienced SIAM provider
- Outsourcing SIAM means flexibility of implementation as well as tried and tested integrator advice
- Enforcement and adherence to the SIAM discipline by all participating parties i.e. customer, integrator and suppliers
- Reduced retained staff need Enables easier separation of SIAM provider
non-performance - Single point of visibility and control
- Consistent governance, management and control
Risks
- Added complexity if it’s not governed properly or if the retained organisation’s third-party suppliers do not support a collaborative culture through transparency
- There could be resistance from suppliers to share their performance related
oversights with the SIAM provider - Provision of additional contracts or OLAs between Service Integrator and third-party providers
- Potential single point failure if wrong supplier selected
- Longer lead time to deliver as required detailed specification