Our Services

Service Management Outsourcing

Harrison can provide an ITSM service supplying the process, governance, capability as a quick start service, recover a failing service or just to supplement your existing team.

Leaning on a wealth of IT Service Management experience, our consultants are subject matter experts in planning, execution and assurance of all aspects of service management in all environments. Our pragmatic approach can help provide an accelerated route to your objectives.

what you get

  • Highly experienced independent IT Service Management SMEs
  • Consultancy on best practices including ITIL, COBIT and ISO/IEC20000
  • Strategy generation and execution
  • Current state assessment of the ITSM maturity
  • ITSM consultancy in multi-vendor, SIAM and cloud environments
  • ITSM tooling lifecycle (evaluation, selection, procurement and implementation)
  • Service strategy, design, transition, operation and continual service improvement
  • Support and leadership on service transformation and modernisation programmes
  • Coaching and mentoring provided enterprise ITSM

How it will help you

  • Experienced independent IT service management consultants
  • Fully aligned to your business outcomes Maximise business value from
    investments in technology
  • Maximise business value from cloud and SIAM supply chain
  • Improve your control visibility of IT infrastructure and associated cost
  • Cost reduction, reduce spend on IT
  • Increase customer satisfaction scores
  • Ensure effective continual service Improvement
  • Ensure smooth transition of transformation or modernisation
  • Improve overall service delivery