news & blog
news & blog
1704, 2025
Event Management in Chaos and Control: The Most Misunderstood ITIL Practice
“We had monitoring.” “We saw the alert.” “Nobody did anything.” [...]
1501, 2025
Modernising Legacy Systems Without Disrupting IT Services
Introduction Legacy systems are often the backbone of enterprise operations, [...]
1001, 2025
Enhancing IT Governance Through Service Management Practices
Introduction IT governance is often seen as a rigid framework [...]
301, 2025
Adopting Agile and DevOps for Better ITSM Integration
Introduction Agile and DevOps have reshaped software development and IT [...]
2012, 2024
The Role of Data and Analytics in IT Service Management
Introduction In IT Service Management (ITSM), data is more than [...]
1212, 2024
Prioritising Employee Experience in ITSM: A Competitive Advantage
Introduction: Employee experience is no longer a "nice-to-have"—it's a critical [...]