ServiceNow design, development, implementation and support

observability implementation

Service Definition
Document

service description

Our Observability Implementation service empowers
organisations to enhance visibility, detect issues, and
optimise performance across their digital infrastructure.
Leveraging industry-leading tools and expertise, we
tailor solutions to meet your specific needs, ensuri
seamless integration and maximum impact.

service features

Assessment and Planning:
Tailored implementation plan
development
tool selection & configuration: choose & configure optimal observability tools
deploymet and intergration: managed deployment with seamless intergration
customisation & optimisation: tailor solutions, continuously optimise performance
training and enablement: comprehensive training and support for teams
monitoring and support: ongoing monitoring and support services

service benefits

  • Enhanced Visibility: Comprehensive insights into system performance.
  • Proactive Issue Detection: Detect and address issues preemptively.
  • Improved Decision-Making: Informed decisions based on real-time data.
  • Optimised Performance: Identify and enhance system performance.
  • Streamlined Operations: Efficient monitoring processes workflow
  • Scalability and Flexibility: Scalable solutions adaptable to evolving needs.

planning

Planning services for cloud migration include:

  • Infrastructure assessment and readiness evaluation.
  • Strategy development aligned with business objectives.
  • Tool selection for cloud migration planning and execution.
  • Migration roadmap creation with clear steps and timelines.
  • Risk assessment and mitigation strategies.
  • Cost analysis and optimisation planning.
  • Staff training and readiness for cloud adoption.
  • Compliance and security planning for cloud environments.
  • Performance benchmarking and testing plans.
  • Communication and stakeholder engagement strategies.

set-up migration

This service facilitates service migration to the cloud by:

  • Assessing current infrastructure and application readiness.
  • Developing a migration strategy aligned with business goals.
  • Selecting appropriate cloud platforms and services.
  • Planning and executing the migration process seamlessly.
  • Ensuring data security and compliance throughout migration.
  • Conducting performance testing to optimise cloud performance.
  • Training staff for efficient cloud utilisatisation.
  • Providing ongoing support post-migration for smooth operations.
  • Monitoring and optimising cloud resources for cost efficiency.
  • Facilitating continuous improvement and adaptation to evolving cloud environments.

quality assurance

and performane testing

This service can assist with:

  • Functional testing to ensure service reliability and functionality.
  • Performance testing to assess service response times and scalability.
  • Load testing to simulate high traffic scenarios and capacity handling.
  • Stress testing to evaluate service resilience under extreme conditions.
  • Security testing to identify vulnerabilities and ensure data protection.
  • Compatibility testing across various cloud platforms and environments.
  • User acceptance testing to validate service usability and satisfaction.
  • Regression testing to ensure service integrity post-migration.
  • Accessibility testing to ensure inclusivity and compliance.
  • Continuous monitoring and optimiation for ongoing service performance improvement.

why harrison

IT consulting that isn’t scripted, templated or one we did earlier We’ve regularly experienced a hit and run culture of IT service providers that create an amazing sales experience.

Yet still, the delivery has fallen short, leaving the customer to pick up the pieces, often at a considerable cost.
At Harrison, our IT consulting is all tailored to the individual customer needs and desired outcomes. We utilise all of the best practice frameworks (ITIL, COBIT, SIAM, Prince2, Agile, etc.) across the full enterprise combining the best elements to ensure your goals and objectives are met.

Our interactions with clients embody a friendly and pragmatic ethos, centred around people. We take a holistic 360-degree approach to our work, deliberately avoiding silo thinking.
Choose Harrison for IT consulting with bespoke solutions, meticulously crafted to align with your unique business
objectives.

contact us

Please send your requirements to info@harrisonjamesit.com.
Alternatively, if you wish to discuss your requirements in more detail,
please send us the following information and we will be happy to
contact you:
1. Your organisation name
2. The name of this service
3. Your name and contact details
4. A brief description of your business situation
5. Your preferred timescales for starting the work

www.harrisonjamesit.com
+44 203 667 3666
info@harrisonjamesit.com
Guildford, United Kingdom