SERVICE
INTEGRATION AND
MANAGEMENT (SIAM)

IT TRANSFORMATION – ACCELERATED ASSESSMENT AND DESIGN

Service Definition
Document

service description
and approach

Service Description

Our Approach Harrison’s SIAM service offers the evaluation, guidance, and conversion services essential for migrating your IT Service Management (ITSM) organisation to a multi-supplier ecosystem and cloud-based framework. We seamlessly incorporate the Service Integration layer (SIAM) into the comprehensive operational structure, providing adaptable commercial models that cater to your business requirements.

our approach

Harrison will partner with you to determine the desired outcomes with critical success factors tracked throughout the project. We are committed to collaborating closely with our clients. Our deliverables will encompass an agreed-upon vision statement with critical success factors, measurable project objectives and sign-off criteria, and a RACI chart outlining the roles and responsibilities for the entire team.
Our agile methodology assists clients in mitigating the high costs and risks that hinder business continuity, thereby hindering their ability to seize new opportunities. We establish effective governance and internal capabilities to ensure the realisation of bene and the establishment of sustainable processes. This eliminates the necessity for ongoing and costly reliance on external support services provided by third parties.

Service benefits

Fostering a sense of competition among
service providers.
The comprehensive design of the SIAM

function encompasses the integration of

people, processes, and tools. It equips

organisations with the necessary skills,

capabilities, and procedures to seamlessly

integrate cloud services.

By transitioning to a multi-supplier service integrated environment, organisations can achieve a future-ready SIAM function that is
capable of effectively managing multiple service providers
The implementation of a multi-supplier, cloud-ready SIAM function enables improved service delivery across various functions and
service providers, ensuring a coordinated approach.
The integration of multiple service provision methods into single end-to-end services allows for a streamlined and ent service
delivery model.
The SIAM function ensures that solution delivery aligns with business needs while maintaining the highest levels of security and assurance.
Through the establishment of standards, policies, and procedures, organisations can
exercise control and governance over their suppliers, ensuring compliance and accountability
The dened end-to-end services provided by the SIAM function offer transparency in terms of IT cost and value, enabling organisations to make informed decisions

key
considerations

When providing our service, we take numerous factors into consideration:

  • Principles – Establishing the guiding principles for future decision-making to create a transparent decision-making platform that ensures the realisation of benets.
  • Capability – Aligning the technology roadmap with the necessary business
    capabilities to ensure a comprehensive understanding of all required business
    capabilities.
  • Benchmarking – Evaluating costs to ensure the appropriate allocation of funding
    and management resources to maximise value and performance.
  • Value Chain – Dening the value chain to ensure that any changes are made based on a clear comprehension of the business outcomes they support.
  • Target Portfolio – Offering clarity on the target applications and infrastructure to
    be streamlined, along with timelines, bene, and risks.
  • Target Architecture – Providing a conceptual and/or logical blueprint to facilitate
    the transition from the current state to the future state architecture.
  • Transformation Plan – Documenting a clear roadmap of activities, including
    timelines, dependencies, bene, risks, and implementation proleTarget Operating Model – Understanding how proposed changes to operations
    will be managed and how services will be delivered.
  • Bene Realisation – Establishing a process to capture ongoing benetsnd
    prevent value leakage, identifying cost savings for other activities.

why harrison

IT consulting that isn’t scripted, templated or one we did earlier We’ve regularly experienced a hit and run culture of IT service providers that create an amazing sales experience.

Yet still, the delivery has fallen short, leaving the customer to pick up the pieces, often at a considerable cost.
At Harrison, our IT consulting is all tailored to the individual customer needs and desired outcomes. We utilise all of the best practice frameworks (ITIL, COBIT, SIAM, Prince2, Agile, etc.) across the full enterprise combining the best elements to ensure your goals and objectives are met.

Our interactions with clients embody a friendly and pragmatic ethos, centred around people. We take a holistic 360-degree approach to our work, deliberately avoiding silo thinking.
Choose Harrison for IT consulting with bespoke solutions, meticulously crafted to align with your unique business
objectives.

contact us

Please send your requirements to info@harrisonjamesit.com.
Alternatively, if you wish to discuss your requirements in more detail,
please send us the following information and we will be happy to
contact you:
1. Your organisation name
2. The name of this service
3. Your name and contact details
4. A brief description of your business situation
5. Your preferred timescales for starting the work

www.harrisonjamesit.com
+44 203 667 3666
info@harrisonjamesit.com
Guildford, United Kingdom