SIAM STRATEGY
AND DELIVERY

IT TRANSFORMATION – ACCELERATED ASSESSMENT AND DESIGN

Service Definition
Document

service description

Harrison is here to assist you in devising a plan,
implementing, or revamping a SIAM capability to
effectively oversee Cloud services in conjunction with
your existing infrastructure. Our approach is ible,
allowing you to select the specicomponents that
align with your needs. Whether it’s optimising your
entire IT environment or focusing on individual ITIL
disciplines, we will leverage our vast expertise to deliver
exceptional results.

service features

Developing a suitable strategic SIAM Target Operating Model
Engaging stakeholders and managing change to support the SIAM TOM
Assessing and enhancing ITIL
process maturity
Creating a Business Service
Catalogue and managing the Service
Portfolio
Incorporating a repository of standard
SIAM components to speed up the
transition
Utilising the expertise of certi ITIL
SIAM professionals
Providing implementation services for
ITSM tools, sourcing, selection,
design, and delivery

service benefits

  • Implementation of a future-ready SIAM function that supports multiple suppliers and cloud integration.
  • Seamless transition from supplier management to business service management, ensuring a successful transformation.
  • Enhanced service quality achieved through coordinated delivery across various functions and service providers.
  • Integration of multiple service provision methods to offer comprehensive end-to-end services.
  • Improved perception of IT by aligning closely with business requirements.
  • Increased satisfaction by ensuring the availability of services when needed.
  • Delivery of cloud solutions that meet business needs while maintaining security and assurance.
  • Mitigation of risks through assured control and compliance with regulations.
  • Effective control and governance over suppliers through the implementation of standards, policies, and procedures.
  • Transparent visibility into IT costs and value through well-ded end-toend services.

why harrison

IT consulting that isn’t scripted, templated or one we did earlier We’ve regularly experienced a hit and run culture of IT service providers that create an amazing sales experience.

Yet still, the delivery has fallen short, leaving the customer to pick up the pieces, often at a considerable cost.
At Harrison, our IT consulting is all tailored to the individual customer needs and desired outcomes. We utilise all of the best practice frameworks (ITIL, COBIT, SIAM, Prince2, Agile, etc.) across the full enterprise combining the best elements to ensure your goals and objectives are met.

Our interactions with clients embody a friendly and pragmatic ethos, centred around people. We take a holistic 360-degree approach to our work, deliberately avoiding silo thinking.
Choose Harrison for IT consulting with bespoke solutions, meticulously crafted to align with your unique business
objectives.

contact us

Please send your requirements to info@harrisonjamesit.com.
Alternatively, if you wish to discuss your requirements in more detail,
please send us the following information and we will be happy to
contact you:
1. Your organisation name
2. The name of this service
3. Your name and contact details
4. A brief description of your business situation
5. Your preferred timescales for starting the work

www.harrisonjamesit.com
+44 203 667 3666
info@harrisonjamesit.com
Guildford, United Kingdom