SERVICE INTEGRATION AND MANAGEMENT (SIAM)
DESIGN WORKSHOP
IT TRANSFORMATION – ACCELERATED ASSESSMENT AND DESIGN
Service Definition
Document
creating a successful
siam solution
The idea of Service Integration & Management (SIAM) was developed several years ago, and ever since then, companies have been striving to implement these principles within their IT departments. Nonetheless, only a handful of SIAM initiatives have truly excelled and become benchmarks for others. What could be the reason behind this?
Numerous SIAM programmes fall short of achieving their anticipated results. The term “expected” holds signint
importance in this context. Expectations can be ded in relation to tangible factors like hardware key performance
indicators (KPIs), such as achieving a certain percentage of savings in sourcing expenses or enhancing reliability and
performance by a specimeasure. Additionally, expectations can also encompass intangible bene, such as the overall
experience of working in the transformed organisation, the ease of dealing with suppliers, and the perception of the business regarding the quality of service provided by the IT department.
Many programmes fail to document anticipated outcomes, lack the ability to measure them, or simply neglect to establish clear detions. SIAM programmes require substantial resources, are rarely evaluated, and frequently lead to the implementation of an IT Operating Model that closely resembles the current state.
common client challenges
At Harrison, we frequently come across in-ht programmes that seem to be headed towards failure, or at the very least, not considered successful. This is typically a result of various factors, including:
Furthermore, certain programmes reach the stage of “go-live” and are subsequently dissolved, leaving the business-as-usual teams to handle the aftermath and piece together the remnants left by the programme team. Similar to parents on Christmas morning, there is immense pressure to ensure everything functions smoothly.
Considering these situations, we have recently introduced our SIAM Healthcheck Workshop.
The workshop targets organisations looking to adopt, execute, or function within a SIAM framework. Regardless of your current stage, our workshop is designed to provide guidance, evaluate strategies, and outline areas for enhancement.
service benefits
Our service aims to:
- Provide a shared understanding of fundamental SIAM principles to IT leadership, SIAM programmes, and SIAM operational teams.
- Explain the different SIAM operating models, including their advantages and disadvantages.
- Offer guidance to organisations on selecting the most suitable SIAM operating model.
- Address key aspects of any SIAM programme, such as programme objectives, measures, governance, and structure.
- Explore the critical streams of a programme, including process model design, organisation design, governance, and tooling strategy.
- Share knowledge, facilitate discussions, and promote consensusbuilding.
- Conduct continuous assessments to ensure the organisation’s alignment with discussed SIAM principles.
- Establish a strategic direction and de an improvement plan.
The advantages of a SIAM programme are equally valuable for individuals preparing to start one, those currently participating in a SIAM programme, and those working within a SIAM framework.
why harrison
IT consulting that isn’t scripted, templated or one we did earlier We’ve regularly experienced a hit and run culture of IT service providers that create an amazing sales experience.
Yet still, the delivery has fallen short, leaving the customer to pick up the pieces, often at a considerable cost.
At Harrison, our IT consulting is all tailored to the individual customer needs and desired outcomes. We utilise all of the best practice frameworks (ITIL, COBIT, SIAM, Prince2, Agile, etc.) across the full enterprise combining the best elements to ensure your goals and objectives are met.
Our interactions with clients embody a friendly and pragmatic ethos, centred around people. We take a holistic 360-degree approach to our work, deliberately avoiding silo thinking.
Choose Harrison for IT consulting with bespoke solutions, meticulously crafted to align with your unique business
objectives.
contact us
Please send your requirements to info@harrisonjamesit.com.
Alternatively, if you wish to discuss your requirements in more detail,
please send us the following information and we will be happy to
contact you:
1. Your organisation name
2. The name of this service
3. Your name and contact details
4. A brief description of your business situation
5. Your preferred timescales for starting the work