Integrated solutions for user service and user relationship management

We specialise in streamlining user service and strengthening

user relationships through automated workfows. By integrating with back-end systems, we enable digital self-service across web and mobile platforms. Our pre-confgured ServiceNow templates and solutions accelerate returns on your ServiceNow investment.

Our pre-built solutions and customisable templates enable fast, streamlined delivery

Harrison utilises their ServiceNow Delivery Experience methodology to deliver ServiceNow projects. This methodology includes quick start guides, templates, and assets that accelerate delivery. Harrison also has a library of pre-confgured solutions for various business needs. This includes GovConnect, Harrison’s suite of pre-confgured workfow solutions for the public sector.

Provide digital solutions that allow users to engage and serve themselves through web and mobile platforms

We create user-friendly digital content and services with a seamless user experience and robust functionality to empower users to self-serve whenever and wherever they want. Harrison also utilises ServiceNow’s Now Create Methodology for all ServiceNow projects. This methodology emphasises defning a governance program with clear business goals, rules, and resources for training and organisational change management.

Service introduction (including training, business change management, early life support):

In addition to coordinating the technical launch of new capabilities, our change
management specialists ensure the organisation is prepared for new services. They
confirm support teams understand the defined service levels, users are briefed
trained on the new systems, and communications plans are ready for launch. Once
live, they closely monitor for any initial issues, prioritise solutions, and track ongoing
usage and benefits to demonstrate the changes meet the original business goals.

Providing ongoing enhancement, development, support,
and operational services.

Harrison can provide tailored support and expertise for your ServiceNow execution. Using
our highly skilled team, they can support your implementation, ensuring the latest
modules, upgrades and features are available for you to deliver the best outcomes into
your organisation.

Establishing a single data source that enables cross-service business intelligence

From analytics that enable user segmentation and provide business intelligence
insights, to concise dashboards presenting management information, our solutions
organise and help you understand your data all the way down to the activity view for a
single user.

Design: Business analysis, requirement definition a
User Experience (UX) design

We develop the best possible user experience, we first assess the business a
operational landscape and capture the customer’s perspective and feedback (for
example, through focus groups). We then refine, prioritise, and develop requiremen
to create prototype user journeys and screen views. This process ensures we build
solutions that are simple, consistent, slick, and optimised for an excellent user
experience.

Delivery: development and integration

Our specialists bring extensive experience designing and implementing IT service
management, human resource service delivery, IT operations management, project
and portfolio management, and IT business management solutions. They integrate
these solutions with back-end ERP systems like Oracle and SAP to augment existing
teams or take full ownership of technical delivery.

Delivery: testing and quality assurance (including test automation)

The test team will establish a rigorous, quality-controlled testing process to efficiently
manage defects and validate that tests meet defined criteria using preconfigured
environments. For large programmes, they will also offer test automation services to
enable on-demand execution of thousands of business-critical automated tests
repeatedly and rapidly.

Harrison takes a comprehensive approach to implementing, expanding, and supporting technology through our delivery methodology. Our methodology was initially based on the waterfall model to deliver consistent value across the phases of business transformation and technology implementation projects. Having guided multiple implementations across major platforms like ServiceNow, Oracle, SAP, and Salesforce, our methodology has evolved over the years to meet changing demands. Recently, Harrison developed an enhanced methodology for
Agile to support more flexible implementations.

Our Agile methodology provides an iterative approach to software development that emphasises flexibility, customer engagement, and rapid delivery of prioritised features.
includes a comprehensive set of artifacts and guidance – such as deliverable templates, sample deliverables, and accelerators – organised by project phase and discipline.

Our Agile approach is based on Scrum and incorporates Harrison’s extensive experience implementing Agile best practices. It involves developing product and sprint backlogs and managing projects through rapid sprint cycles. It also provides increased visibility into progress but requires greater discipline than traditional methods. Our Agile approach builds in the rigor to adapt to changing business needs and technologies while delivering quickly.

We collaborate with clients to identify the optimal approach for each project, considering elements like clear requirements, technology readiness, openness to agile methods, and organisational culture. In recent years, more of our services have needed agile delivery. We’ve become experts at guiding clients through a gradual transition to this alternative approach, which necessitates fundamental mindset, policy, and workflow changes. However, our servic
accommodate both waterfall and agile delivery. We adeptly help public sector clients navigate restrictions legacy systems and vendor contracts may impose.

your contribution

We aim to collaborate with you, rather than simply provide services to you. We anticipate that you will
contribute to the work in the following ways. If you cannot take on these responsibilities, please
contact us. We can likely modify our approach to suit your circumstances.

We kindly request your support in the following areas to enable a successful collaborative
engagement:

· Providing resources to operate jointly with us
· Providing a suitable location from which a joint team can operate collaboratively
· Providing access to stakeholders to provide access to as-is information on the organisation
· Providing access to stakeholders who can provide input to the to-be design of the tooling programme
· Providing access to stakeholders to review and approve developed deliverables

IT consulting that isn’t scripted, templated or one we did earlier We’ve regularly experienced a hit and run culture of IT service providers that create an amazing sales experience.

Yet still, the delivery has fallen short, leaving the customer to pick up the pieces, often at a considerable cost.
At Harrison, our IT consulting is all tailored to the individual customer needs and desired outcomes. We utilise all of the best practice frameworks (ITIL, COBIT, SIAM, Prince2, Agile, etc.) across the full enterprise combining the best elements to ensure your goals and objectives are met.

Our interactions with clients embody a friendly and pragmatic ethos, centred around people. We take a holistic 360-degree approach to our work, deliberately avoiding silo thinking.
Choose Harrison for IT consulting with bespoke solutions, meticulously crafted to align with your unique business
objectives.

Please send your requirements to info@harrisonjamesit.com.
Alternatively, if you wish to discuss your requirements in more detail,
please send us the following information and we will be happy to
contact you:
1. Your organisation name
2. The name of this service
3. Your name and contact details
4. A brief description of your business situation
5. Your preferred timescales for starting the work