Business Engagement Large

 

Service Management Outsourcing

We provide skilled expertise, products, processes and controls in all service management disciplines from Incident Management right through to change, configuration and transition management.

Business EngagementService Management Outsourcing

All services are ITIL/ISO20000 aligned. Our innovative solution enables you to procure Service Management skills on a monthly subscription in a service by service way. We run your processes for you, but at the same time, take them on a maturity journey to deliver more value.

Service features

  • Impartial, ownership and delivery of key IT service funtions
  • Experts in each area
  • Tactical and strategic reporting including function KPI's
  • Improved communications
  • Improved process governance and conformity
  • Process baseline and maturity planning
  • Improved interaction with other key processes
  • Continual service improvement
  • New service on-boarding
  • Service definition and scope design

Service benefits

  • Agenda free, impartial delivery of services in-line with best practise
  • Expertise in key IT function areas
  • Daily, weekly, monthly and quarterley reporting packs, trends and KPI's
  • Succint, targeted, user focused communications in language the users understand
  • More tolerant services that are mature, robust and defined
  • As-is capture and maturity assessment, stepped change improvement
  • Improved efficiency and customer experience
  • Continual focus to improve cost, service levels and customer satisfaction
  • On-boarding scope definition, requirements design and Service Design Pack input
  • Service descriptions that the owners understand managed via Change Control

 

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