IT Transformation Large

 

Service Delivery Outsoucing

Our experienced Service Delivery teams can supplement your existing capability to deliver better services or take complete ownership of IT services for you.

IT TransformationService Delivery Outsourcing

We utilise ITIL best practice along with the latest tools to provide quality services that provide the control, focus and client engagement needed in a cloud world. Our innovative solution enables you to procure service delivery skills on a monthly subscription in a service by service way.

Service Features

  • Impartial service management
  • Financial management
  • Process improvement
  • Client management
  • Supplier management
  • Internal and external stakeholder reviews
  • Process governance and adherence
  • Service description design and management
  • Service dependency maping
  • Continual service improvement

Service Benefits

  • Impartial, customer centric, results focused delivery of services
  • PO management, service forecasting and cost control
  • Service processes design and improvement, including RACI
  • Client relationship management with single contact of escalation
  • Day to day supplier performance management with commercial focus
  • Regular service reviews with business, suppliers and internal teams
  • Reporting, KPI's, RAID management and escalations
  • Clear, service descriptions that the owners understand
  • Understanding of touch points and weak points and dependencies to deliver services
  • Continual focus to improve cost, service levels and customer satisfaction

 

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